Please cultivate 3-2-1 and A-B-C of Data Management

My Sunday morning was muddled 2 weeks ago. There was a frenetic call from someone whom I knew a while back and he needed some advice. Turned out that his company’s files were encrypted and the “backups” (more on this later) were gone. With some detective work, I found that their files were stored in a Synology® NAS, often accessed via QuickConnect remotely, and “backed up” to Microsoft® Azure. I put “Backup” in inverted commas because their definition of “backup” was using Synology®’s Cloud Sync to Azure. It is not a true backup but a file synchronization service that often mislabeled as a data protection backup service.

All of his company’s projects files were encrypted and there were no backups to recover from. It was a typical ransomware cluster F crime scene.

I would have gloated because many of small medium businesses like his take a very poor and lackadaisical attitude towards good data management practices. No use crying over spilled milk when prevention is better than cure. But instead of investing early in the prevention, the cure would likely be 3x more expensive. And in this case, he wanted to use Deloitte® recovery services, which I did not know existed. Good luck with the recovery was all I said to him after my Sunday morning was made topsy turvy of sorts.

NAS is the ransomware goldmine

I have said it before and I am saying it again. NAS devices, especially the consumer and prosumer brands, are easy pickings because there was little attention paid to implement a good data management practice either by the respective vendor or the end users themselves. 2 years ago I was already seeing a consistent pattern of the heightened ransomware attacks on NAS devices, especially the NAS devices that proliferated the small medium businesses market segment.

The WFH (work from home) practice trigged by the Covid-19 pandemic has made NAS devices essential for businesses. NAS are the workhorses of many businesses after all.  The ease of connecting from anywhere with features similar to the Synology® QuickConnect I mentioned earlier, or through VPNs (virtual private networks), or a self created port forwarding (for those who wants to save a quick buck [ sarcasm ]), opened the doors to bad actors and easy ransomware incursions. Good data management practices are often sidestepped or ignored in exchange for simplicity, convenience, and trying to save foolish dollars. Until ….

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Before we say good bye to AFP

The Apple Filing Protocol (AFP) file sharing service in the MacOS Server is gone. The AFP file server capability was dropped in MacOS version 11, aka Big Sur back in December last year. The AFP client is the last remaining piece in MacOS and may see its days numbered as well as the world of file services evolved from the simple local networks and workgroup collaboration of the 80s and 90s, to something more complex and demanding. The AFP’s decline was also probably aided by the premium prices of Apple hardware, and many past users have switched to Windows for frugality and prudence reasons. SMB/CIFS is the network file sharing services for Windows, and AFP is not offered in Windows natively.

MacOS supports 3 of the file sharing protocols natively – AFP, NFS and SMB/CIFSas a client. Therefore, it has the capability to collaborate well in many media and content development environments, and sharing and exchanging files easily, assuming that the access control and permissions and files/folders ownerships are worked out properly. The large scale Apple-only network environment is no longer feasible and many studios that continue to use Macs for media and content development have only a handful of machines and users.

NAS vendors that continue to support AFP file server services are not that many too, or at least those who advertise their support for AFP. iXsystems™ TrueNAS® is one of the few. This blog shows the steps to setup the AFP file services for MacOS clients.

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Give back or no give

[ Disclosure: I work for iXsystems™ Inc. Views and opinions are my own. ]

If my memory served me right, I recalled the illustrious leader of the Illumos project, Garrett D’Amore ranting about companies, big and small, taking OpenZFS open source codes and projects to incorporate into their own technology but hardly ever giving back to the open source community. That was almost 6 years ago.

My thoughts immediately go back to the days when open source was starting to take off back in the early 2000s. Oracle 9i database had just embraced Linux in a big way, and the book by Eric S. Raymond, “The Cathedral and The Bazaar” was a big hit.

The Cathedral & The Bazaar by Eric S. Raymond

Since then, the blooming days of proprietary software world began to wilt, and over the next twenty plus year, open source software has pretty much taken over the world. Even Microsoft®, the ruthless ruler of the Evil Empire caved in to some of the open source calls. The Microsoft® “I Love Linux” embrace definitely gave the victory feeling of the Rebellion win over the Empire. Open Source won.

Open Source bag of worms

Even with the concerted efforts of the open source communities and projects, there were many situations which have caused frictions and inadvertently, major issues as well. There are several open source projects licenses, and they are not always compatible when different open source projects mesh together for the greater good.

On the storage side of things, 2 “incidents” caught the attention of the masses. For instance, Linus Torvalds, Linux BDFL (Benevolent Dictator for Life) and emperor supremo said “Don’t use ZFS” partly due to the ignorance and incompatibility of Linux GPL (General Public License) and ZFS CDDL (Common Development and Distribution License). That ruffled some feathers amongst the OpenZFS community that Matt Ahrens, the co-creator of the ZFS file system and OpenZFS community leader had to defend OpenZFS from Linus’ comments.

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Valuing the security value of NAS storage

Garmin paid, reportedly millions. Do you sleep well at night knowing that the scourge of ransomware is rampant and ever threatening your business. Is your storage safe enough or have you invested in a storage which was the economical (also to be known as cheap) to your pocket?

Garmin was hacked by ransomware

I have highlighted this before. NAS (Network Attached Storage) has become the goldmine for ransomware. And in the mire of this COVID-19 pandemic, the lackadaisical attitude of securing the NAS storage remains. Too often than not, end users and customers, especially in the small medium enterprises segment, continue to search for the most economical NAS storage to use in their business.

Is price the only factor?

Why do customers and end users like to look at the price? Is an economical capital outlay of a cheap NAS storage with 3-year hardware and shallow technical support that significant to appease the pocket gods? Some end users might decided to rent cloud file storage, Hotel California style until they counted the 3-year “rental” price.

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