4 Digital Workplace Moves after COVID-19

[ Note: This article was published on LinkedIn on March 24, 2020. Here is the link to the original article ]

We live in unprecedented times. Malaysia has been in Movement Control Order (MCO) Day 7, which is basically a controlled lockdown of movements and activities. In many cases, businesses have grounded to a halt, and the landscape has changed forever. The “office” will not always be a premise anymore, and the “meetings” will not be a physical face-to-face conversation to build relationships and trust.

Trust is vital. A couple of weeks ago, I wrote 關係 (Guan Xi), and having to re-invent Trust in a Digital World.

No alt text provided for this image

The impact on organizations and businesses is deep and powerful and so, as we move forward when the COVID-19 pandemic dies down, organizations’ plans in their Digital Transformation strategy will change as well.

Here are 4 technology areas which I think must take precedence for the Digital Workplace in the Digital Transformation strategy.

Software-Defined Wide Area Network (SD-WAN)

Physically connections have been disrupted. Digital connections are on the rise to supplant “networking” in our physical business world, and the pandemic situation just tipped the scale.

Many small medium businesses (SMBs) rely on home broadband, which may be good enough for some. Medium to large organizations have broadband for business. Larger organizations which have deeper pockets might already have MPLS (multiprotocol label switching) or leased line in place. A large portion might have VPN (virtual private network) set up too.

In time, SD-WAN (software-defined wide area network) services should be considered more profoundly. SD-WAN is a more prudent approach that inculcates digital workplace policies such as quality of service (QOS) for critical data connections, allocating network attributes to different data workloads and network traffic, VPN features and most come with enhanced security addendum as well. .

In addition to performance, security and capacity control, SD-WAN implementation helps shape employees’ digital workplace practices but most importantly, redefine the organization’s processes and conditioning employees’ mindsets in the Digital Transformation journey.

 

Video Meetings & Conferencing

The Video Meetings and Conferencing solutions have become the poster child in the present pandemic situation. Zoom, Webex, Microsoft Teams, Skype (it is going away), GoToMeetings and more are dominating the new norm of work. Work from home (WFH) has a totally new meaning now, especially for employees who have been conditioned to work in an “office”.

I had more than 15 Zoom meetings (the free version) last week when the Malaysian MCO started, and Zoom has become a critical part of my business now, and thus, it is time to consider paid solutions like Zoom or Webex as part of an organization’s Digital Workplace plans. These will create the right digital culture for the new Digital Workplace.

Personally I like Uberconference because of their on-hold song. It is sang by their CEO, Alex Cornell. Check out this SoundCloud recording.

File Sharing

Beneath the hallowed halls of video meetings and conferencing, collaboration happens with data shared in files. We have been with file and folders from our C: drives or NAS Home Directories or File Server’s shared drives that these processes are almost second nature to us.

In the face of this COVID-19 pandemic, files and information sharing has become cumbersome. The shared drive is no longer in our network, because we are not in the organization’s LAN and intranet anymore. We are working at home, away from the gigabit network, protected by the organization’s firewall, and was once slaved … err … I mean supported by our IT admins.

The obvious reaction (since you can’t pass thumb drives anymore at present) is to resort to Dropbox, OneDrive, Google Drive and others, and hoping you won’t max out your free capacity. Or email attachments in emails going back and forth, and hoping the mail server will not reject files larger than 10MB.

The fortunate ones have VPN client on their laptops but the network backhaul traffic to the VPN server at the central VPN server, and overloading it to the max. Pretty soon, network connections are dropped, and the performance of file sharing sucks! Big time!

What if your organization is a bank? Or an Oil & Gas company where data protection and data sovereignty dictate the order of the day? All the very-public enterprise file sync and share (EFSS) like Dropbox or OneDrive or Google Drive totally violate the laws of the land, and your organization may be crippled by the inability to do work. After all, files and folders are like the peanut-butter-jelly or the nasi lemak-teh tarik (coconut rice & pulled tea Malaysian breakfast) combo of work. You can’t live without files and folders.

The thoughts of having a PRIVATE on-premises EFSS solution in your organization’s Digital Transformation strategy should be moved from the KIV (keep in view) tray to a defined project in the Digital Transformation programme.

At Katana Logic, we work with Easishare, and it is worth having a serious plan about building your own private file share and sync solution as part of the Digital Workplace.

Security

In such unprecedented times, where our attention is diverted, cybersecurity threats are at its highest. Financial institutions in Malaysia have already been summoned by Malaysia Bank Negara central bank to build the industry’s expectations and confidence through the RMiT framework. Conversations with some end users and IT suppliers to Malaysian banks and other financial institutions unfortunately, revealed the typical lackadaisical attitude to fortify cyber resiliency practices within these organizations. I would presume the importance of cybersecurity and cyber resiliency practices would take a even further back seat with small medium businesses.

On a pessimistic note, ransomware and DDOS (distributed denial-of-service) have been on the rise, and taking advantage of this pandemic situation. NAS, the network attached storage that serves the organization shared files and folders has become ransomware’s favourite target as I have wrote in my blog.

But it does not have to be expensive affair with cybersecurity. Applying a consistent periodical password change, educating employees about phishing emails, using a simple but free port scanners to look at open TCP/UDP ports can be invaluable for small medium businesses. Subscribing to penetration testing (pentest) services at a regular frequency is immensely helpful as well.

In larger organizations, cyber resiliency is more holistic. Putting in layers for defense in depth, CIA (confidentiality, integrity, availability) triad, AAA (authentication, authorization, audit) pro-active measures are all part of the cybersecurity framework. These holistic practices must effect change in people and the processes of how data and things are shared, used, protected and recovered in the whole scheme of things.

Thus organizations must be vigilant and do their due diligence. We must never bat any eye to fortify cyber security and cyber resiliency in the Digital Workplace.

Parting thoughts

We are at our most vulnerable stage of our lifetime but it is almost the best time to understand what is critical to our business. This pandemic is helping to identify the right priorities for Work.

At any level, regardless, organizations have to use the advantage of this COVID-19 situation to assess how it has impacted business. It must look at what worked and what did not in their digital transformation journey so far, and change the parts that were not effective.

I look at the 4 areas of technology that I felt it could make a difference and I am sure there are many more areas to address. So, use this pessimistic times and turn it into an optimistic one when we are back to normalcy. The Digital Workplace has changed forever, and for the better too.

Continue reading

Will there be Trust at Digital Events?

[ This article was published on LinkedIn on March 8, 2020. The original article link is here ]

關係 (Guan Xi) is ingrained into the psyche of many Asian cultures and businesses. It is fundamental to build connections and relationships, and consequently forging trust in those relationships. And it is best when it involves a face-to-face communication and building the common foundational belief of one another.

The COVID-19 outbreak is wreaking havoc and may become a global pandemic if the situation continue unabating in the coming months. In light of safety, many vendors are either canceling the physical event or switching to digital events or virtual events. On my radar this past week, there are Dell Tech World, AWS Singapore Summit and Google Cloud Next, to name a few. How do we build trust from these digital and virtual events?

All about the experience

The experience to engage at physical technology events is priceless. Putting the face to the name, to shake the hand and rub shoulders to connect cannot be quantified by just being present. Sharing war stories over coffee or beer, and exchanging good jokes and bad ones over dinner, are experiences which cannot be taken away in our lifetime. That is why I have always thoroughly enjoyed my Field Day experiences since 2014.

I am old school. I believe in 關係, because the kind of camaraderie, the fellowship, the brotherhood or sisterhood built from trust is immeasurable. The chemistry mix of experience would be hard to reproduced. An old hand at EMC once said to my team and I, “I would go to war with you guys any day!“.

The question today is “Can Digital or Virtual Events replicate that experience and build trust?”.

Continue reading

Tiger Bridge extending NTFS to the cloud

[Disclosure: I was invited by GestaltIT as a delegate to their Storage Field Day 19 event from Jan 22-24, 2020 in the Silicon Valley USA. My expenses, travel, accommodation and conference fees were covered by GestaltIT, the organizer and I was not obligated to blog or promote the vendors’ technologies to be presented at this event. The content of this blog is of my own opinions and views]

The NTFS File System has been around for more than 3 decades. It has been the most important piece of the Microsoft Windows universe, although Microsoft is already replacing it with ReFS (Resilient File System) since Windows Server 2012. Despite best efforts from Microsoft, issues with ReFS remain and thus, NTFS is still the most reliable and go-to file system in Windows.

First reaction to Tiger Technology

When Tiger Technology was first announced as a sponsor to Storage Field Day 19, I was excited of the company with such a cool name. Soon after, I realized that I have encountered the name before in the media and entertainment space.


Continue reading

Hadoop is truly dead – LOTR version

[Disclosure: I was invited by GestaltIT as a delegate to their Storage Field Day 19 event from Jan 22-24, 2020 in the Silicon Valley USA. My expenses, travel, accommodation and conference fees were covered by GestaltIT, the organizer and I was not obligated to blog or promote the vendors’ technologies to be presented at this event. The content of this blog is of my own opinions and views]

This blog was not intended because it was not in my plans to write it. But a string of events happened in the Storage Field Day 19 week and I have the fodder to share my thoughts. Hadoop is indeed dead.

Warning: There are Lord of the Rings references in this blog. You might want to do some research. 😉

Storage metrics never happened

The fellowship of Arjan Timmerman, Keiran Shelden, Brian Gold (Pure Storage) and myself started at the office of Pure Storage in downtown Mountain View, much like Frodo Baggins, Samwise Gamgee, Peregrine Took and Meriadoc Brandybuck forging their journey vows at Rivendell. The podcast was supposed to be on the topic of storage metrics but was unanimously swung to talk about Hadoop under the stewardship of Mr. Stephen Foskett, our host of Tech Field Day. I saw Stephen as Elrond Half-elven, the Lord of Rivendell, moderating the podcast as he would have in the plans of decimating the One Ring in Mount Doom.

So there we were talking about Hadoop, or maybe Sauron, or both.

The photo of the Oliphaunt below seemed apt to describe the industry attacks on Hadoop.

Continue reading

AI needs data we can trust

[ Note: This article was published on LinkedIn on Jan 21th 2020. Here is the link to the original article ]

In 2020, the intensity on the topic of Artificial Intelligence will further escalate.

One news which came out last week terrified me. The Sarawak courts want to apply Artificial Intelligence to mete judgment and punishment, perhaps on a small scale.

Continue reading

Green Storage? Meh!

Something triggered my thoughts a few days ago. A few of us got together talking about climate change and a friend asked how green was the datacenter in IT. With cloud computing booming, I would say that green computing isn’t really the hottest thing at present. That in turn, leads us to one of the most voracious energy beasts in the datacenter, storage. Where is green storage in the equation?

What is green?

Over the past decade, several storage related technologies were touted as more energy efficient. These include

  • Tape – when tapes are offline, they do not consume power and do not require cooling
  • Virtualization – Virtualization reduces the number of servers and desktops, and of course storage too
  • MAID (Massive Array of Independent Disks) – the arrays spin down the HDDs if idle for a period of time
  • SSD (Solid State Drives) – Compared to HDDs, SSDs consume much less power, and overall reduce the cooling needs
  • Data Footprint Reduction – Deduplication, compression and other technologies to reduce copies of data
  • SMR (Shingled Magnetic Recording) Drives – Higher areal density means less drives but limited by physics.

The largest gorilla in storage technology

HDDs still dominate the market and they are the biggest producers of heat and vibration in a storage array, along with the redundant power supplies and fans. Until and unless SSDs dominate, we have to live with the fact that storage disk drives are not green. The statistics from Statistica below forecasts that in 2021, the shipment of SSDs will surpass HDDs.

Today the areal density of HDDs have increased. With SMR (shingled magnetic recording), the areal density jumped about 25% more than the 1Tb/inch (Terabit per inch) in the CMR (conventional magnetic recording) drives. The largest SMR in the market today is 16TB from Seagate with 18TB SMR in the horizon. That capacity is going to grow significantly when EAMR (energy assisted magnetic recording) – which counts heat assisted and microwave assisted – drives enter the market next year. The areal density will grow to 1.6Tb/inch with a roadmap to 4.0Tb/inch. Continue reading

Brainy Commvault

[Disclosure: I was invited by Commvault as a Media person and Social Ambassador to their Commvault GO 2019 Conference and also a Tech Field Day eXtra delegate from Oct 13-17, 2019 in the Denver CO, USA. My expenses, travel, accommodation and conference fees were covered by Commvault, the organizer and I was not obligated to blog or promote their technologies presented at this event. The content of this blog is of my own opinions and views]

The waltz across the Commvault-Hedvig mine field will not be easy. Commvault will have a lot of open discussions about their acquisition of Hedvig and how Hedvig “primary storage platform” will fit into a “secondary storage framework” of Commvault. The outcome of this consummation is yet to appear as a structured form. The storyline will eventually form as Commvault’s diligence to define their strategy moving forward.

Day 1

Day 1 was my open day at Commvault GO. I was absorbing the first impressions of Commvault again even though this was my third Commvault GO, after Washington DC and Nashville in 2017 and 2018 respectively. There was certainly a “startup” feeling again in Commvault since the appointment of Sanjay Mirchandani as CEO 9 months ago.

A lot of excitement and buzz were generated around the metallic, the Commvault venture into Software-as-a-Service (SaaS). The SaaS solution is targeted at the mid-market for organizations with 500-2500 staff count. Its simplicity and pricing were the 2 things which gave me a good feeling all over. There is even a 45-day trial for metallic.

Getting Brainy

My Day 2 itinerary was more specific because my agenda for this trip was to seek answers to the realization of Commvault-Hedvig.

Commvault took the distinction of using the vision of a DataBrain (#databrain) to define their strategy. From the picture below, the left and right hemisphere of the DataBrain forms the Storage Management piece on the left and Data Management on the right.

Continue reading

Commvault coming all together

[Disclosure: I was invited by Commvault as a Media person and Social Ambassador to their Commvault GO 2019 Conference and also a Tech Field Day eXtra delegate from Oct 13-17, 2019 in the Denver CO, USA. My expenses, travel, accommodation and conference fees were covered by Commvault, the organizer and I was not obligated to blog or promote their technologies presented at this event. The content of this blog is of my own opinions and views]

This trip to the Commvault GO conference was pretty much a mission to find answers to their Hedvig acquisition just a month ago. It was an unprecedented move for Commvault and I, as an industry observer and pundit, took the news positively. I wrote in my blog about Commvault’s big bet and I liked their boldness in their approach.

But the news did not bode well back here in Malaysia. The local technology news portal, Data Storage Asean picked up the news in a rather unconvinced way. 2 long time Commvault partners I spoke to were obviously unhappy because the acquisition made little sense to them on the back of closing of the Commvault Malaysia office just weeks before this with more unsettling rumours of the Commvault team in Asia Pacific. The broken trust and the fear of what the future held for the Commvault customers in Malaysia and in the region were riding along with me on this trip.

But I have seen the beginning of the Commvault transformation from the Commvault GO conferences I have attended since 2017. This is my 3rd Commvault GO and I ended Day 1 with good vibes.

Here were some of my highlights in the first day. Continue reading