Is denying public cloud storage a storm in a political teacup or something more?

Ah, India! The country that gave us the Silicon Valley of Asia in Bengaluru, and exports over USD$150 billion software and IT services to the world.

Last week, the government of India banned the use of non-sanctioned public cloud storage such as Google® Drive and Dropbox®, plus the use of VPNs (virtual private networks). This is nothing new as China has banned foreign VPN services, Dropbox®, for years while Google® was adjusting its plans for China in 2020, with little hope to do more it is allowed to. I am not sure what the India’s alternatives are but China already has their own cloud storage services for a while now. So, what does this all mean?

India bans public cloud storage and VPN services

Public cloud storage services has been a boon for over a decade since Dropbox® entered the scene in 2008. BYOD (bring your own devices) became a constant in every IT person’s lips at that time. And with the teaser of 2GB or more, many still rely on these public cloud storage services with the ability to sync with tablets, smart phones and laptops. But the proliferation of these services also propagated many cybersecurity risks, and yes, ransomware can infect these public cloud storage. Even more noxious, the synchronization of files and folders of these services with on-premises storage devices makes it easy for infected data to spread, often with great efficacy.

Banning these widely available cloud storage applications is more than an inconvenience. Governments like China and India are shoring up their battlegrounds, as the battle for the protection and the privacy of sovereign data will not only escalate but also create a domino effect in the geopolitical dominance in the digital landscape.

We have already seen news that India is asserting its stance against China. First there was an app called “Remove China App” that came up in Google® Play Store in 2020. Also in 2020, the Ministry of Information Technology of India also banned 59 apps, mostly from China in order to protect the “sovereignty and integrity of India, defence of India, security of state and public order”.

This is not the war of 2 of the most populous nations of the world. Underneath these acts, there are more things to come, and it won’t just involve China and India. We will see other nations follow, with some already in the works to draw boundaries and demarcate digital borders in the name of data security, privacy, sovereignty and protection.

I hear of some foreign vendors lamenting about such a move. Most have already either complied with China’s laws or chose to exit that market. This recent move by India may feel like a storm in a teacup, but beneath it all, the undercurrent is getting stronger each day. A digital geopolitical tempest is percolating and brewing.

Malaysia data privacy is still shambolic

2 years ago, I wrote an article on LinkedIn titled “Malaysia, when will you take data privacy seriously?“. What has changed? Very little. 

Last Friday I received an SMS and a WhatsApp message from an ex-bank employee who was terminated from a complaint I made (not about him) about the bank violating my data privacy. The bank and/or their agents have been calling my number for several years (more than 5), and I have made numerous (many, many) requests not to be called or have my name deleted from their calling database. This has fallen into deaf ears until I decided to take matters into my own hands.

Red means NO!

In May of this year, I decided to use Twitter to tweet my unpleasant experiences and my displeasure to the bank’s Twitter handle. They responded with canned replies and made promises that really did not amount to anything. Right after my 2nd last complaint to date, the following day I got another telemarketer from the bank calling me (again) trying to sell me their insurance package. By now, I already got their head of customer advocacy center’s contact and I called him to complain again. This complaint got this telemarketer from the bank fired. Friday, this ex-employee sent me a WhatsApp and an SMS message telling his side of the story, asked me to withdraw my complaint and have him reinstated.

Continue reading

Relinquishing Freedom in our Digital Future

There was a TV cartoon show I loved when I was a kid called “Wait till your Father gets home“. I was probably 5 or 6 then, but I can still remember the mother was practically nagging all the time of having the father to come back to deal with the problems and issues caused by the kids, and sometimes the dog.

This patriarchal mentality of having the male manning (yeah, it is not a gender neutral word) the household is also, unfortunately, mimicked in our societies, in general, being obedient and subservient to the government of the day. This is especially true in East Asian societies, .

While dissent of this mindset is sprouting in the younger generation of these societies, you can see the dichotomy of the older generation and the younger one in the recent protests in Thailand and the on-going one in Myanmar. The older generation is likely fearful of the consequences and there are strong inclinations to accept and subject their freedom to be ruled by the rulers of the day. It is almost like part of their psyche and DNA.

So when I read the article published by Data Storage Asean titled “Malaysians Optimistic on Giving the Government Increased Access to Personal Data for Better Services“, I was in two minds. Why are we giving away our Personal Data when we do not get a guarantee that the our privacy is protected?

Data Privacy should be in our own hands

Why are we giving away our freedom in new digital Malaysia when in history, we have not been truly protected of that freedom? 

Continue reading

Commvault coming all together

[Disclosure: I was invited by Commvault as a Media person and Social Ambassador to their Commvault GO 2019 Conference and also a Tech Field Day eXtra delegate from Oct 13-17, 2019 in the Denver CO, USA. My expenses, travel, accommodation and conference fees were covered by Commvault, the organizer and I was not obligated to blog or promote their technologies presented at this event. The content of this blog is of my own opinions and views]

This trip to the Commvault GO conference was pretty much a mission to find answers to their Hedvig acquisition just a month ago. It was an unprecedented move for Commvault and I, as an industry observer and pundit, took the news positively. I wrote in my blog about Commvault’s big bet and I liked their boldness in their approach.

But the news did not bode well back here in Malaysia. The local technology news portal, Data Storage Asean picked up the news in a rather unconvinced way. 2 long time Commvault partners I spoke to were obviously unhappy because the acquisition made little sense to them on the back of closing of the Commvault Malaysia office just weeks before this with more unsettling rumours of the Commvault team in Asia Pacific. The broken trust and the fear of what the future held for the Commvault customers in Malaysia and in the region were riding along with me on this trip.

But I have seen the beginning of the Commvault transformation from the Commvault GO conferences I have attended since 2017. This is my 3rd Commvault GO and I ended Day 1 with good vibes.

Here were some of my highlights in the first day. Continue reading

Is AI my friend?

I am sorry, Dave …

Let’s start this story with 2 supposed friends – Dave and Hal.

How do we become friends?

We have friends and we have enemies. We become friends when trust is established. Trust is established when there is an unsaid pact, a silent agreement that I can rely on you to keep my secrets private. I will know full well that you will protect my personal details with a strong conviction. Your decisions and your actions towards me are in my best interest, unbiased and would benefit both me and you.

I feel secure with you.

AI is my friend

When the walls of uncertainty and falsehood are broken down, we trust our friends more and more. We share deeper secrets with our friends when we believe that our privacy and safety are safeguarded and protected. We know well that we can rely on them and their decisions and actions on us are reliable and unbiased.

AI, can I count on you to protect my privacy and give me security that my personal data is not abused in the hands of the privileged few?

AI, can I rely on you to be ethical, unbiased and give me the confidence that your decisions and actions are for the benefit and the good of me, myself and I?

My AI friends (maybe)

As I have said before, I am not a skeptic. When there is plenty of relevant, unbiased data fed into the algorithms of AI, the decisions are fair. People accept these AI decisions when the degree of accuracy is very close to the Truth. The higher the accuracy, the greater the Truth. The greater the Truth, the more confident people are towards the AI system.

Here are some AI “friends” in the news:

But we have to careful here as well. Accuracy can be subjective, paradoxical and enigmatic. When ethics are violated, we terminate the friendship and we reject the “friend”. We categorically label him or her as an enemy. We constantly have to check, just like we might, once in a while, investigate on our friends too.

In Conclusion

AI, can we be friends now?

[Apology: sorry about the Cyberdyne link 😉 ]

[This blog was posted in LinkedIn on Apr 19th 2019]

Data Privacy First before AI Framework

A few days ago, I discovered that Malaysia already had plans for a National Artificial Intelligence (AI) Framework. It is led by Malaysia Digital Economy Corporation (MDEC) and it will be ready by the end of 2019. A Google search revealed a lot news and announcements, with a few dating back to 2017, but little information of the framework itself. Then again, Malaysia likes to take the “father knows best” approach, and assumes that what it is doing shouldn’t be questioned (much). I will leave this part as it is, because perhaps the details of the framework is under the OSA (Official Secrets Act).

Are we AI responsible or are we responsible for AI?

But I would like to highlight the data privacy part that is likely to figure strongly in the AI Framework, because the ethical use of AI is paramount. It will have economical, social and political impact on Malaysians, and everybody else too. I have written a few articles on LinkedIn about ethics, data privacy, data responsibility, impact of AI. You can read about them in the links below:

I may sound like a skeptic of AI. I am not. I believe AI will benefit mankind, and bring far reaching developments to the society as a whole. But we have to careful and this is my MAIN concern when I voice about AI. I continue to question the human ethics and the human biases that go into the algorithms that define AI. This has always been the crux of my gripes, my concerns, my skepticism of everything we call AI. I am not against AI but I am against the human flaws that shape the algorithms of AI.

Everything is a Sheep (or a Giraffe)

A funny story was shared with me last year. It was about Microsoft Azure computer vision algorithm in recognizing visuals in photos. Apparently the algorithm of the Microsoft Azure’s neural network was fed with some overzealous data of sheep (or giraffes), and the AI system started to point out that every spot that it “saw” was either a sheep, or any vertical long ones was a giraffe.

In the photo below, there were a bunch of sheep on a tree. Check out the tags/comments in the red rectangle published by the AI neural network software below and see how both Microsoft Azure and NeutralTalk2 “saw” in the photo. You can read more about the funny story here.

This proves my point that if you feed the learning system and the AI behind it with biased and flawed information, the result can be funny (in this case here) or disastrous. Continue reading

Malaysia, when will you take data privacy seriously?

It is sad. I get about 5-10 silly calls a week and a bunch of nonsense messages in my WhatsApp text and SMS. They waste my time, and it has been going on for years. Even worse is that my private details are out there, exposed and likely be abused too.

Once I got a call from a municipal attorney in the state of Kelantan that I have unpaid summons of several thousand ringgit. They have phone number, my IC number and they threatened to send me a note to arrest me if I didn’t pay up. The thing is, I have never been to Kelantan and I challenged them to send the attorney letter to my home address. The guy on the phone hung up.

In this age where digital information is there at our finger tips, the private details of victims are out there, easily used for unsavoury gains. And we as Malaysians should not shrug our shoulders and not assume that everything is like that, as if it is a Malaysia way of life. That apathy, our state of indifference, should be wiped out from our attitude. We should question the government, the agencies of why is our privacy not protected?

We have the Personal Data Protection Act, ratified in 2010. I don’t know the details of the act, but in its most basic form, don’t you think our private details should at least be protected from the telemarketers calling us selling their personal loans, time share travel suites, private massage (with benefits?) and other silly stuff? How can an act, as a law, be so toothless? Why bother drafting the act, and going through multiple iterations, I would suppose, and making it a law, and yet remain so unworthy to be called a act? Continue reading