There was a time some years ago when some storage vendors, especially the object storage ones, started calling themselves the “last line of defence”. And even further back, when the purpose-built backup appliances (PBBAs) first appeared, a very smart friend of mine commented that they shouldn’t call it “backup appliance”, but rather they should call it “restore appliance”. That was because the data restoration part, or to be more relevant in today’s context, data recovery is the key to a crucial line of defence against cybersecurity threats to data, especially ransomware. We have a saying in the industry. “Hundreds of good backups are not as good as one good restore.” Of course, this data restoration part has become more sophisticated in the data recovery processes.
In recent years, we also seen the amalgamation of both data protection species – the backup/restore side and the cybersecurity side – giving rise to the term and the proliferation of Cyber Resilience.
Dialing Cyber Resilience (Picture from tehtris.com)
Of course, these warranties and guarantees come with terms and conditions, and caveats and not everyone is besotted by these big numbers’ payout. My friend, Andrew Martin, wrote a tongue-in-cheek piece last year about Rubrik’s warranty guarantee in his Data Storage Asia blog last year, which discussed whether it was Rubrik’s genuineness or spuriousness that might win or lose customers’ affections. You should read his blog to decide.
Towards the middle of the 2000s, I started getting my exposure in Data Governance. This began as I was studying and practising to be certified as an Oracle Certified Professional (OCP) circa 2002-2003. My understanding of the value of data and databases in the storage world, now better known as data infrastructure, grew and expanded quickly. I never gotten my OCP certification because I ran out of money investing in the 5 required classes that included PL/SQL, DBA Admin I and II, and Performance Tuning. My son, Jeffrey was born in 2002, and money was tight.
The sentiment of data governance of most organizations I have engaged with at that time, and over the next course of almost 18 years or so, pre-Covid, the practice of data governance was to comply to some regulatory requirements.
Last week, there was a press release by Qlik™, informing of a sponsored TechTarget®‘s Enterprise Strategy Group (ESG) about the state of responsible AI practices across industries. The study highlighted critical gaps in the approach to responsible AI, ethical AI practices and AI regulatory compliances. From the study, Qlik™ emphasizes on having a solid data foundation. To get to that bedrock foundation, we must trust the data and we must be responsible for the kinds of data that built that foundation. Hence, Data Trust and Data Responsibility.
There is an AI boom right now. Last year alone, the AI machine and its hype added in USD$2.4 trillion market cap to US tech companies. 5 months into 2024, AI is still supernova hot. And many are very much fixated to the infallible fables and tales of AI’s pompous splendour. It is this blind faith that I see many users and vendors alike sidestepping the realities of AI in the present state as it is.
AI is not always responsible. Then it begs the question, “Are we really working with a responsible set of AI applications and ecosystems“?
I am on a learning streak again. The most prominent technology that keeps landing on my tray at present is, of course, Artificial Intelligence (AI).
AI is hot. Very hot. And overhyped. Everyone is an expert nowadays. Yeah, right. Not me.
Underneath that glossy veneer of the AI hype, there are much going on behind the scenes to make AI great. The 2 areas I have been involved in and practiced for a long time are data infrastructure a.k.a. storage, and data management. And both are playing prominent parts in the advancement of the AI ecosystem. This makes me very excited.
I am no expert, but learning from various sources is already telling me that AI is pushing both storage and data management harder than ever before, much harder than traditional enterprise on-premises use cases and even the cloud computing applications. I ask myself, “where do I start my learning again?” as I journal my process.
Storage performance in a Data Pipeline
Speed of how AI responds is Trust. The faster it is to the accurate and relevant responses will build trust in AI. To get to the speed that we want is not an easy thing, and storage a.k.a. data infrastructure is doing its part. I pick up my learning from understanding the AI pipeline. One early help comes from my friend, Gina Rosenthal, who attended the Solidigm‘s presentation at AI Field Day in February 2024. Her article, titled “Why storage matters for AI – Solidigm“, kickstarted my learning juices again.
I was particularly captured by this slide in Gina’s article. It defines the laborious path data takes to become useful for AI applications.
Storage and the 5 stages of AI Work (reference: Solidigm presentation on AI Field Day)
In the past weekend, I watched a CNA Insider video delving into Data Theft in Malaysia. It is titled “Data Theft in Malaysia: How your personal information may be exploited | Cyber Scammed”.
You can watch the 45-minute video below.
Such dire news is nothing new. We Malaysians are numbed to those telemarketers calling and messaging to offer their credit card services, loans, health spa services. You name it; there is something to sell. Of course, these “services” are mostly innocuous, but in recent years, the forms of scams are risen up several notches and severity levels. The levels of sophistication, the impacts, and the damages (counting financial and human casualties) have rocketed exponentially. Along with the news, mainstream and others, the levels of awareness and interests in data, especially PII (personal identifiable information) in Malaysians, are at its highest yet.
I was listening to several storage luminaries in the GestaltIT’s podcast “No one understands Storage anymore” a few of weeks ago. Around the minute of 11.09 in the podcast, Dr. J. Metz, SNIA® Chair, brought up this is powerful quote “Storage does not mean Capacity“. It struck me, not in a funny way. It is what it is, and it something I wanted to say to many who do not understand the storage solutions they are purchasing. It exemplifies what is wrong in the many organizations today in their understanding of investing in a storage infrastructure project.
This is my pet peeve. The first words uttered in most, if not all storage requirements in my line of work are, “I want this many Terabytes of storage“. There are no other details and context of what the other requirement factors are, such as availability, performance, future growth, etc. Or even the goals to achieve when purchasing a storage system and operating it. What is the improvement they are looking for?What are the problems to solve?
Where is the OKR?
It pains me to say this. For the folks who have in the IT industry for years, both end users and IT purveyors alike, most are absolutely clueless about OKR (Objectives and Key Results) for their storage infrastructure project. Many cannot frame the data challenges they are facing, and they have no idea where to go next. There is no alignment. There is no strategy. Even worse, there is no concept of how their storage infrastructure investments will improve their business and operations.
Just the other day, one company director from a renown IT integrator here in Malaysia came calling. He has been in the IT industry since 1989 (I checked his Linkedin profile), asking to for a 100TB storage quote. I asked a few questions about availability, performance, scalability; the usual questions a regular IT guy would ask. He has no idea, and instead of telling me he didn’t know, he gave me a runaround of this and that. Plenty of yada, yada nonsense.
In the end, I told him to buy a consumer grade storage appliance from Taiwan. I will just let him make a fool of himself in front of his customer since he didn’t want to take accountability of ensuring his customer get a proper enterprise storage solution in good faith. His customer is probably in the same mould as well.
Defensive Strategies as Data Foundations
A strong storage infrastructure foundation is vital for good Data Credibility. If you do the right things for your data, there is Data Value, and it will serve your business well. Both Data Credibility and Data Value create confidence. And Confidence equates Trust.
In order to create the defensive strategies let’s look at storage Availability, Protection, Accessibility, Management Security and Compliance. These are 6 of the 8 data points of the A.P.P.A.R.M.S.C. framework.
Offensive Strategies as Competitive Advantage
Once we have achieved stability of the storage infrastructure foundation, then we can turn over and drive towards storage Performance, Recovery, plus things like Scalability and Agility.
With a strong data infrastructure foundation, the organization can embark on the offensive, and begin their business transformation journey, knowing that their data is well run, protection, and performs.
Alignment with Data and Business Goals
Why are the defensive and offensive strategies requiring alignment to business goals?
The fact is simple. It is about improving the business and operations, and setting OKRs is key to measure the ROI (return of investment) of getting the storage systems and the solutions in place. It is about switching the cost-fearing (negative) mindset to a profit-conviction (positive) mindset.
For example, maybe the availability of the data to the business is poor. Maybe there is the need to have access to the data 24×7, because the business is going online. The simple measurable fact is we can move availability from 95% uptime to 99.99% uptime with an HA storage system.
Perhaps there are concerns about recoverability in the deluge of ransomware threats. Setting new RPO goals from 24 hours to 4 hours is a measurable objective to enhance data resiliency.
Or getting the storage systems to deliver higher performance from 350 IOPS to 5000 IOPS for the database.
What I am saying here is these data points are measurable, and they can serve as checkpoints for business and operational improvements. From a management perspective, these can be used as KPI (key performance index) to define continuous improvement of Data Confidence.
Furthermore, it is easy when a OKR dashboard is used to map the improvement markers when organizations use storage to move from point A to point B, where B equates to a new success milestone. The alignment sets the paths to the business targets.
Storage does not mean only Capacity
The sad part is what the OKRs and the measured goals alignments are glaringly missing in the minds of many organizations purchasing a storage infrastructure and data management solution. The people tasked to source a storage technology solution are not placing a set of goals and objectives. Capacity appears to be the only thing on their mind.
I am about to meet a procurement officer of a customer soon. She asked me this question “Why is your storage so expensive?” over email. I want to change her mindset, just like the many officers and C-levels who hold the purse strings.
Let’s frame the use storage infrastructure in the real world. Nobody buys a storage system just to keep data in there much like a puddle keeps stagnant water. Sooner or later the value of the data in the storage evaporates or the value becomes dull if the data is not used well in any ways, shape or form.
Storage systems and the interconnected pathways from on premises, to the next premises, to the edge and to the clouds serve the greater good for Data. Data is used, shared, shaped, improved, enhanced, protected, moved, and more to deliver Value to the Business.
Storage capacity is just one of the few factors to consider when investing in a storage infrastructure solution. In fact, capacity is probably the least important piece when considering a storage solution to achieve the company’s OKRs. If we think about it deeper, setting the foundation for Data in the defensive manner will help elevate value of the data to be promoted with the offensive strategies to gain the competitive advantage.
Storage infrastructure and storage solutions along with data management platforms may appear to be a cost to the annual budgets. If you know set the OKRs, define A to get to B, alignment the goals, storage infrastructure and the data management platforms and practices are investments that are worth their weight in gold. That is my guarantee.
On the flip side, ignoring and avoiding OKRs, and set the strategies without prudence will yield its comeuppance. Technical debts will prevail.
On the road, seat belt saves lives. So does the motorcycle helmet. But these 2 technologies alone are probably not well received and well applied daily unless there is a strong ecosystem and culture about road safety. For decades, there have been constant and unrelenting efforts to enforce the habits of putting on the seat belt or the helmet. Statistics have shown they reduce road fatalities, but like I said, it is the safety culture that made all this happen.
On the digital front, the ransomware threats are unabated. In fact, despite organizations (and individuals), both large and small, being more aware of cyber-hygiene practices more than ever, the magnitude of ransomware attacks has multiplied. Threat actors still see weaknesses and gaps, and vulnerabilities in the digital realms, and thus, these are lucrative ventures that compliment the endeavours.
Time to look at Data Management
The Cost-Benefits-Risks Conundrum of Data Management
And I have said this before in the past. At a recent speaking engagement, I brought it up again. I said that ransomware is not a cybersecurity problem. Ransomware is a data management problem. I got blank stares from the crowd.
I get it. It is hard to convince people and companies to embrace a better data management culture. I think about the Cost-Benefits-Risk triangle while I was analyzing the lack of data management culture used in many organizations when combating ransomware.
I get it that Cybersecurity is big business. Even many of the storage guys I know wanted to jump into the cybersecurity bandwagon. Many of the data protection vendors are already mashing their solutions with a cybersecurity twist. That is where the opportunities are, and where the cool kids hang out. I get it.
Cybersecurity technologies are more tangible than data management. I get it when the C-suites like to show off shiny new cybersecurity “toys” because they are allowed to brag. Oh, my company has just implemented security brand XXX, and it’s so cool! They can’t be telling their golf buddies that they have a new data management culture, can they? What’s that?
Ho hum. Another day, and another data leak. What else is new?
The latest hullabaloo in my radar was from one of Malaysia’s reverent universities, UiTM, which reported a data leak of 11,891 student applicants’ private details including MyKad (national identity card) numbers of each individual. Reading from the news article, one can deduced that the unsecured link mentioned was probably from a cloud storage service, i.e. file synchronization software such as OneDrive, Google Drive, Dropbox, etc. Those files that can be easily shared via an HTTP/S URL link. Ah, convenience over the data security best practices.
Cloud File Sync software
It irks me when data security practices are poorly practised. And it is likely that there is ignorance of data security practices in the first place.
It also irks me when many end users everywhere I have encountered tell me their file synchronization software is backup. That is just a very poor excuse of a data protection strategy, if any, especially in enterprise and cloud environments. Convenience, set-and-forget mentality. Out of sight. Out of mind. Right?
Convenience is not data security. File Sync is NOT Backup
Many users are used to the convenience of file synchronization. The proliferation of cloud storage services with free Gigabytes here and there have created an IT segment based on BYOD, which transformed into EFSS, and now CCP. The buzzword salad involves the Bring-Your-Own-Device, which evolved into Enterprise-File-Sync-&-Share, and in these later years, Content-Collaboration-Platform.
All these are fine and good. The data industry is growing up, and many are leveraging the power of file synchronization technologies, be it on on-premises and from cloud storage services. Organizations, large and small, are able to use these file synchronization platforms to enhance their businesses and digitally transforming their operational efficiencies and practices. But what is sorely missing in embracing the convenience and simplicity is the much ignored cybersecurity housekeeping practices that should be keeping our files and data safe.
The deluge of data is astounding. We get bombarded and attacked by data every single waking minute of our day. And it will get even worse. Our senses will be numbed into submission. In the end, I ask in the sense of it all. Do we need this much information force fed to us at every second of our lives?
We have heard about the societies a decade ago living in the Information Age and now, we have touted the Social Age. TikTok, Youtube, Twitter, Spotify, Facebook, Metaverse(s) and so many more are creating societies that are defined by data, controlled by data and governed by data. Data can be gathered so easily now that it is hard to make sense of what is relevant or what is useful. Even worse, private data, information about the individual is out there either roaming without any security guarding it, or sold like a gutted fish in the market. The bigger “whales” are peddled to the highest bidder. So, to the prudent human being, what will it be?
Whatever the ages we are in, Information or Social, does not matter anymore. Data is used to feed the masses; Data is used to influence the population; Data is the universal tool to shape the societies, droning into submission and ruling them to oblivion.
Societies burn
GIGO the TikTok edition
GIGO is Garbage In Garbage Out. It is an age old adage to folks who have worked with data and storage for a long time. You put in garbage data, you get garbage output results. And if you repeat the garbage in enough times, you would have created a long lasting garbage world. So, imagine now that the data is the garbage that is fed into the targeted society. What will happen next is very obvious. A garbage society.
I find the terminology of WORM (Write Once Read Many) coming back into the IT speak in recent years. In the era of rip and burn, WORM was a natural thing where many of us “youngsters” used to copy files to a blank CD or DVD. I got know about how WORM worked when I learned that the laser in the CD burning process alters the chemical compound in a segment on the plastic disc of the CD, rendering the “burned” segment unwritable once it was written but it could be read many times.
At the enterprise level, I got to know about WORM while working with tape drives and tape libraries in the mid-90s. The objective of WORM is to save and archive the data and files in a non-rewritable format for compliance reasons. And it was the data compliance and data protection parts that got me interested into data management. WORM is a big deal in many heavily regulated industries such as finance and banking, insurance, oil and gas, transportation and more.
Obviously things have changed. WORM, while very much alive in the ageless tape industry, has another up-and-coming medium in Object Storage. The new generation of data infrastructure and data management specialists are starting to take notice.
Worm Storage – Image from Hubstor (https://www.hubstor.net/blog/write-read-many-worm-compliant-storage/)
I take this opportunity to take MinIOobject storage for a spin in creating WORM buckets which can be easily architected as data compliance repositories with many applications across regulated industries. Here are some relevant steps.
