We got to keep more data

Guess which airport has won the most awards in the annual Skytrax list? Guess which airport won 480 awards since its opening in 1981? Guess how this airport did it?

Data Analytics gives the competive edge.

Serving and servicing more than 65 million passengers and travellers in 2018, and growing, Changi Airport Singapore sets a very high level customer service. And it does it with the help of technology, something they call Smart (Service Management through Analytics and Resource Transformation) Airport. In an ultra competitive and cut-throat airline business, the deep integration of customer-centric services and the ultimate traveller’s experience are crucial to the survival and growth of airlines. And it has definitely helped Singapore Airlines to be the world’s best airlines in 2018, its 4th win.

To achieve that, Changi Airport relies on technology and lots of relevant data for deep insights on how to serve its customers better. The details are well described in this old news article.

Keep More Relevant Data for Greater Insights

When I mean more data, I do not mean every single piece of data. Data has to be relevant to be useful.

How do we get more insights? How can we teach systems to learn? How to we develop artificial intelligence systems? By having more relevant data feeding into data analytics systems, machine learning and such.

As such, a simple framework for building from the data ingestion, to data repositories to outcomes such as artificial intelligence, predictive and recommendations systems, automation and new data insights isn’t difficult to understand. The diagram below is a high level overview of what I work with most of the time. Continue reading

Is Pure Play Storage good?

I post storage and cloud related articles to my unofficial SNIA Malaysia Facebook community (you are welcomed to join) every day. It is a community I started over 9 years ago, and there are active live banters of the posts of the day. Casual, personal were the original reasons why I started the community on Facebook rather than on LinkedIn, and I have been curating it religiously for the longest time.

The Big 5 of Storage (it was Big 6 before this)

Looking back 8-9 years ago, the storage vendor landscape of today has not changed much. The Big 5 hegemony is still there, still dominating the Gartner Magic Quadrant for Enterprise and Mid-end Arrays, and is still there in the All-Flash quadrant as well, albeit the presence of Pure Storage in that market.

The Big 5 of today – Dell EMC, NetApp, HPE, IBM and Hitachi Vantara – were the Big 6 of 2009-2010, consisting of EMC, NetApp, Dell, HP, IBM and Hitachi Data Systems. The All-Flash, or Gartner calls it Solid State Arrays (SSA) market was still an afterthought, and Pure Storage was just founded. Pure Storage did not appear in my radar until 2 years later when I blogged about Pure Storage’s presence in the market.

Here’s a look at the Gartner Magic Quadrant for 2010:

We see Pure Play Storage vendors in the likes of EMC, NetApp, Hitachi Data Systems (before they adopted the UCP into their foray), 3PAR, Compellent, Pillar Data Systems, BlueArc, Xiotech, Nexsan, DDN and Infortrend. And when we compare that to the 2017 Magic Quadrant (I have not seen the 2018 one yet) below:

Continue reading