The Heart of Digital Transformation is …

Businesses have taken up Digital Transformation in different ways and at different pace. In Malaysia, company boardrooms are accepting Digital Transformation as a core strategic initiative, crucial to develop competitive advantage in their respective industries. Time and time again, we are reminded that Data is the lifeblood and Data fuels the Digital Transformation initiatives.

The rise of CDOs

In line with the rise of the Digital Transformation buzzword, I have seen several unique job titles coming up since a few years ago. Among those titles, “Chief Digital Officer“, “Chief Data Officer“, “Chief Experience Officer” are some eye-catching ones. I have met a few of them, and so far, those I met were outward facing, customer facing. In most of my conversations with them respectively, they projected a front that their organization, their business and operations have been digital transformed. They are ready to help their customers to transform. Are they?

Tech vendors add more fuel

The technology vendors have an agenda to sell their solutions and their services. They paint aesthetically pleasing stories of how their solutions and wares can digitally transform any organizations, and customers latch on to these ‘shiny’ tech. End users get too fixated that technology is the core of Digital Transformation. They are wrong.

Missing the Forest

As I gather more insights through observations, and more conversations and more experiences, I think most of the “digital transformation ready” organizations are not adopting the right approach to Digital Transformation.

Digital Transformation is not tactical. It is not a one-time, big bang action that shifts from not-digitally-transformed to digitally-transformed in a moment. It is not a sprint. It is a marathon. It is a journey that will take time to mature. IDC and its Digital Transformation MaturityScape Framework is spot-on when they first released the framework years ago.

IDC Digital Transformation Maturityscape

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We got to keep more data

Guess which airport has won the most awards in the annual Skytrax list? Guess which airport won 480 awards since its opening in 1981? Guess how this airport did it?

Data Analytics gives the competive edge.

Serving and servicing more than 65 million passengers and travellers in 2018, and growing, Changi Airport Singapore sets a very high level customer service. And it does it with the help of technology, something they call Smart (Service Management through Analytics and Resource Transformation) Airport. In an ultra competitive and cut-throat airline business, the deep integration of customer-centric services and the ultimate traveller’s experience are crucial to the survival and growth of airlines. And it has definitely helped Singapore Airlines to be the world’s best airlines in 2018, its 4th win.

To achieve that, Changi Airport relies on technology and lots of relevant data for deep insights on how to serve its customers better. The details are well described in this old news article.

Keep More Relevant Data for Greater Insights

When I mean more data, I do not mean every single piece of data. Data has to be relevant to be useful.

How do we get more insights? How can we teach systems to learn? How to we develop artificial intelligence systems? By having more relevant data feeding into data analytics systems, machine learning and such.

As such, a simple framework for building from the data ingestion, to data repositories to outcomes such as artificial intelligence, predictive and recommendations systems, automation and new data insights isn’t difficult to understand. The diagram below is a high level overview of what I work with most of the time. Continue reading

Is Pure Play Storage good?

I post storage and cloud related articles to my unofficial SNIA Malaysia Facebook community (you are welcomed to join) every day. It is a community I started over 9 years ago, and there are active live banters of the posts of the day. Casual, personal were the original reasons why I started the community on Facebook rather than on LinkedIn, and I have been curating it religiously for the longest time.

The Big 5 of Storage (it was Big 6 before this)

Looking back 8-9 years ago, the storage vendor landscape of today has not changed much. The Big 5 hegemony is still there, still dominating the Gartner Magic Quadrant for Enterprise and Mid-end Arrays, and is still there in the All-Flash quadrant as well, albeit the presence of Pure Storage in that market.

The Big 5 of today – Dell EMC, NetApp, HPE, IBM and Hitachi Vantara – were the Big 6 of 2009-2010, consisting of EMC, NetApp, Dell, HP, IBM and Hitachi Data Systems. The All-Flash, or Gartner calls it Solid State Arrays (SSA) market was still an afterthought, and Pure Storage was just founded. Pure Storage did not appear in my radar until 2 years later when I blogged about Pure Storage’s presence in the market.

Here’s a look at the Gartner Magic Quadrant for 2010:

We see Pure Play Storage vendors in the likes of EMC, NetApp, Hitachi Data Systems (before they adopted the UCP into their foray), 3PAR, Compellent, Pillar Data Systems, BlueArc, Xiotech, Nexsan, DDN and Infortrend. And when we compare that to the 2017 Magic Quadrant (I have not seen the 2018 one yet) below:

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